Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at anthonycoalfiredpizza.click, place orders, interact with our digital services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

By accessing or using our website, making a purchase, signing up for our loyalty program, or otherwise interacting with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

We encourage you to read this policy in its entirety. If you have questions, please contact us using the information provided at the end of this document.

1. Who We Are

Anthony's Coal Fired Pizza operates as a food service business in the United States. Our website and digital platforms are designed to provide our customers with the ability to browse our menu, place online orders, join our loyalty program, make reservations, and access promotional offers.

For all privacy-related inquiries, please contact us at the email address listed above.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through or in connection with:

• Our website located at anthonycoalfiredpizza.click
• Online ordering systems integrated into or linked from our website
• Email communications and newsletters
• Loyalty and rewards programs
• Customer support and feedback channels
• Social media pages and interactions we operate
• Any other service or feature that links to this Privacy Policy

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of those third parties separately.

3. Information We Collect

We collect various types of information in connection with your interactions with us. The categories of personal information we collect include the following:

3.1 Information You Provide Directly

When you interact with our website or services, you may voluntarily provide us with the following types of personal information:

• Identification Information: Your full name, username, or similar identifier.
• Contact Information: Your email address, telephone number, and mailing or billing address.
• Account Information: Login credentials, passwords, and account preferences when you create an account or loyalty profile.
• Payment Information: Credit card numbers, debit card details, billing address, and other financial information required to process transactions. Note that payment card data is processed by our secure third-party payment processors and is not stored directly on our servers.
• Order Information: Details of your food orders, including items selected, special instructions, delivery address, and order history.
• Communications: Messages, feedback, reviews, complaints, or other content you submit to us via contact forms, email, or customer service channels.
• Marketing Preferences: Your preferences for receiving marketing communications and promotional offers from us.
• Reservation Details: Date, time, party size, and any special requests submitted when making a dining reservation.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, log files, and similar tracking technologies, including:

• Device Information: Type of device, operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: Your IP address, referring URLs, pages visited, time spent on pages, links clicked, and timestamps of visits.
• Usage Data: Information about how you navigate and interact with our website, including search queries, products viewed, and cart activity.
• Location Data: General geographic location derived from your IP address or, with your explicit consent, precise geolocation data from your mobile device.
• Cookie and Tracking Data: Data collected via cookies, pixel tags, and similar technologies as further described in Section 8 of this policy.

3.3 Information from Third Parties

We may receive personal information about you from third parties in the following circumstances:

• Social Media Platforms: If you interact with our social media pages or use social login features, we may receive profile information such as your name, profile picture, and email address.
• Delivery Partners: Third-party delivery services we partner with may share order and delivery information with us.
• Analytics Providers: Third-party analytics tools may provide us with aggregated insights about how users interact with our website.
• Marketing Partners: We may receive information from advertising networks and marketing partners to help us deliver more relevant advertisements.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for pickup, dine-in, or delivery.
• Managing your account and loyalty program membership.
• Processing payments and preventing fraudulent transactions.
• Communicating with you about your orders, reservations, and account status.
• Providing customer support and resolving disputes or complaints.

4.2 Marketing and Communications

• Sending you promotional emails, newsletters, and special offers, subject to your marketing preferences and applicable laws.
• Informing you about new menu items, limited-time offers, events, and loyalty rewards.
• Personalizing the content and advertisements we display to you based on your order history and preferences.
• Conducting sweepstakes, contests, or other promotional activities.

4.3 Analytics and Service Improvement

• Analyzing how users interact with our website to identify areas for improvement.
• Monitoring and measuring the effectiveness of our marketing campaigns.
• Conducting research and analysis to better understand customer preferences and trends.
• Developing new products, services, and website features.

4.4 Legal and Security Purposes

• Complying with applicable laws, regulations, and legal processes.
• Protecting the rights, property, and safety of our customers, employees, and the public.
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities.
• Enforcing our Terms of Service and other agreements.

4.5 Legal Bases for Processing (California Residents)

For residents of California, we process your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). We may process your data based on your consent, the necessity of processing for performing our contractual obligations to you, compliance with our legal obligations, or our legitimate business interests where they do not override your rights.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These service providers include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf.
• Delivery Services: Third-party food delivery platforms and courier services that fulfill delivery orders.
• Cloud Hosting and IT Services: Providers that host our website, databases, and digital infrastructure.
• Email and Marketing Platforms: Services that manage the delivery of our email campaigns and promotional communications.
• Analytics Providers: Tools such as Google Analytics that help us understand user behavior on our website.
• Customer Support Tools: Platforms that facilitate customer service communications.

All service providers are contractually required to handle your personal information in accordance with applicable privacy laws and are prohibited from using it for any purpose other than providing services to us.

5.2 Business Transfers

In the event of a merger, acquisition, sale of assets, financing, or reorganization of our business, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and any changes to this Privacy Policy.

5.3 Legal Requirements

We may disclose your personal information when required to do so by law or in response to valid legal processes, including subpoenas, court orders, or government agency requests. We may also disclose information to protect the safety and security of individuals or to defend our legal rights.

5.4 Consent-Based Sharing

We may share your personal information with third parties when you have given us your explicit consent to do so. For example, if you opt into a co-branded promotional program, we may share your information with the relevant partner.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for business, research, or marketing purposes. This type of data sharing does not constitute the sharing of personal information.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative safeguards designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• Encryption: We use Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal data is restricted to employees and service providers who require it to perform their job functions, and is protected by password policies and multi-factor authentication where appropriate.
• Secure Payment Processing: Payment card information is handled by PCI DSS-compliant third-party payment processors and is not stored on our servers.
• Regular Security Assessments: We conduct periodic assessments and audits of our data security practices to identify and address potential vulnerabilities.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this policy.
• Incident Response: We maintain a data breach response procedure and will notify affected individuals and relevant authorities in the event of a data breach as required by applicable law.

7. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. However, if applicable, you have the right to opt out of the sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: If we process sensitive personal information as defined under the CPRA, you have the right to limit our use of such information to necessary purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, where technically feasible, readily usable format.

7.2 General Privacy Rights (All U.S. Users)

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal data in accordance with applicable laws.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
• Account Management: If you have an account with us, you may access, update, or delete certain personal information through your account settings.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable request to us by:

• Email: [email protected]

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days) in writing. We may need to verify your identity before processing your request to protect your privacy and prevent fraud. We will not charge a fee for processing verifiable consumer requests unless they are excessive, repetitive, or manifestly unfounded.

You may designate an authorized agent to make a request on your behalf. The authorized agent must provide written proof of authorization and you must verify your identity directly with us.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files that are placed on your device when you visit a website.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most web browsers allow you to manage cookie preferences through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent.
• Opt-Out Tools: You may opt out of certain targeted advertising cookies through industry tools such as the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) opt-out at optout.aboutads.info.
• Google Analytics Opt-Out: You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, including placing online orders.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention periods we apply are based on the nature of the data and the purposes for which it is used:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

We do not knowingly market to, solicit, or collect personal information from children under the age of 18. Our website is not directed at minors, and we do not have actual knowledge that we have collected personal information from anyone under 18 years of age.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete any such information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not collect personal information from children under the age of 13 without verifiable parental consent.

11. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and your personal information is primarily collected, stored, and processed in the United States. If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

Some of our third-party service providers may operate in or transfer data to countries outside the United States. When we engage service providers in other countries, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your personal information remains protected to an adequate standard.

By using our website and submitting your personal information, you acknowledge and consent to the transfer, storage, and processing of your information in the United States and other countries as described in this policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery applications, and other external services. These third-party sites operate independently and have their own privacy policies. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you access through our website.

Third-party services you may encounter through our website include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, X/Twitter)
• Online food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Payment processors (e.g., Stripe, Square, PayPal)
• Mapping and location services (e.g., Google Maps)
• Customer review platforms (e.g., Yelp, Google Reviews)

13. Do Not Track Signals

Some web browsers and mobile devices allow users to transmit "Do Not Track" (DNT) signals indicating that they do not wish to have their online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not alter its data collection and use practices in response to DNT browser signals.

However, California residents have additional rights related to opt-out of sharing for cross-context behavioral advertising purposes as provided under the CPRA, which is separate from browser DNT settings. Please see Section 7 for more information on exercising your rights.

14. Marketing Communications and Opt-Out

With your consent or where permitted by applicable law, we may send you promotional emails, text messages, and other marketing communications about our menu, offers, events, and loyalty rewards. We respect your right to control how we communicate with you.

14.1 Email Marketing

You can opt out of receiving marketing emails at any time by:

• Clicking the "Unsubscribe" link included at the bottom of every marketing email we send.
• Contacting us at [email protected] and requesting to be removed from our mailing list.

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related messages (e.g., order confirmations, receipt emails, and account notifications) as these are necessary to provide our services.

14.2 SMS and Text Marketing

If you have opted in to receive promotional text messages from us, you may opt out at any time by replying "STOP" to any text message you receive from us. Standard message and data rates may apply.

15. Applicable Law and Regulatory Compliance

As a business operating in the United States, we comply with all applicable federal and state privacy laws, including:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): Provides California residents with specific rights regarding their personal information, including rights to know, delete, correct, and opt out of the sale or sharing of personal data.
• Federal Trade Commission (FTC) Act: Prohibits unfair or deceptive acts or practices in commerce, including unfair or deceptive privacy and data security practices. We adhere to FTC guidelines regarding the collection, use, and protection of consumer information.
• CAN-SPAM Act: Governs our commercial email communications. All marketing emails we send include our business information, a clear subject line, and an easy-to-use opt-out mechanism.
• Children's Online Privacy Protection Act (COPPA): Prohibits the collection of personal information from children under 13 without verifiable parental consent.
• Telephone Consumer Protection Act (TCPA): Governs text message and telephone marketing communications.

16. How to File a Privacy Complaint

If you believe that your privacy rights have been violated or that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern:

• Email: [email protected]

We will acknowledge your complaint within 10 business days and aim to resolve it within 45 days. If we are unable to resolve your complaint to your satisfaction, you may have the right to file a complaint with the relevant regulatory authority.

16.1 For California Residents

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with:

16.2 For All U.S. Consumers

Consumers who believe they have been the victim of unfair or deceptive business practices, including privacy violations, may file a complaint with the:

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised policy on our website at anthonycoalfiredpizza.click.
• Provide notice via email or a prominent notice on our website where the changes are material and affect your rights.

Your continued use of our website or services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will make every effort to respond to your inquiry in a timely and thorough manner. Thank you for trusting Anthony's Coal Fired Pizza with your personal information. We are dedicated to protecting your privacy and providing you with a safe and enjoyable experience on our website.